I feel compelled to write this post regarding the “deal of the day” site targetted towards mothers/parents called Totsy. If you are not a member, don’t waste your time joining – I’ll explain why.
Let’s start from the beginning. I joined Totsy way back in the beginning of this year, to buy some pajamas and other clothing they had on sale for some of my kids. I spent a total of $169.68. My order was dated Feburary 9th, 2012. On Feburary 22nd I recieved an email from my bank saying my card was charged by Totsy. Yay! My items were coming!
A few days later on March 2nd, 2012, I received another email saying my card was charged… again by Totsy for the total amount of my order. I immediately called them, and one of the charges was removed. Great, no problems. My package arrived sometime after – I really don’t recall the date since it was so long ago. All my items were there (I think… I didn’t really check back then, just having blind faith the when I order something I’ll recieve everything I order- stupid, stupid me).
Apparently my email address is being spoofed right now. Someone is spoofing my @cssgirl.com address and sending out mass amounts of spam according to how many returned emails I am receiving. I apologize for this, but it isn’t me – nor is it coming from my actual email service. (They are making it look like its coming from my address, but when you look at the headers you can see it wasn’t sent from my email server)
If you have noticed some really sad load speeds on my site the past couple of weeks please bear with me. I don’t know what is going on. I’ve contacted my host numerous times about the issue and they are claiming my site loads fine.
I’ve also gotten Internal 500 errors, as well as errors connecting to my DB, where the site will not load at all.
Now, I’ve personally taken every step I can to make sure it is not something I’m doing. I’ve disabled all plugins, and re-enabled each one by one. Reset my theme to twentyeleven. WordPress is updated to the current version. I’ve removed outside scripts (Woopra, Google Analytics, Buy Sell Ads, Typekit) and nothing has changed the performance.
The thing is sometimes it loads quick, 2-3 seconds and than most others it’s taking minutes. And, to further my point it’s not just cssgirl.com that is loading slow like this. My other sites using WordPress and a database are also running slow (even if it’s a completely separate database). I’ve pointed this out in several different tickets to my host and they claim it’s just me, or latency…
But, should I be expecting latency every single day? No. I think not. I’m at the point now where I’m very, very, very disappointed in my host and seriously considering moving to another provider that I have other sites hosted on.
Also, I’m running this exact site locally on my macbook pro using MAMP with no load issues whatsoever. Furthermore, I also can’t load phpmyadmin for this site either – making me really believe there is some issue with my database or the server it’s being stored on.
If do not get a resolution to this issue this time around, I will be porting my site over to another host where this should not happen ever again.
I really hate to call my host out on this as they have been pretty good for the past 3 years I have used them, but the fact that I filed tickets about this same thing months ago and it’s not being resolved is really upsetting to me.
This is a screenshot from December 20th, 2011 when I filed another ticket about this problem:
Same exact issue I’m still having today, February 26th, 2012.
So, please bear with me until this is resolved. The site may be loading fine for you – or like many of my twitter friends who confirmed right now it’s taking 13-15+ seconds to load.
I’m going to try some more things while I wait for my host to respond to try to help out this issue.
Apparently, somewhere around October 26th or 27th my database took a dump and for whatever reason all my posts went missing. :(
But, thanks to my new all-time favorite WordPress plugin – WordPress Database Backup – all my info was restored. I suggest that if you are a WordPress user you download and install this plugin if you value your content. I’ve set my plugin to send me a daily backup – and it is the only* reason all of my content and hard work was saved.
* Yes, my host could have restored my posts from their backup, but wanted to charge me $25 to do so.